LimeSpring Privacy Policy
Last updated: October 2024
LimeSpring is committed to creating an environment that supports education while also protecting our user’s privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard all of our user information. By accessing or using our systems, you agree to this Privacy Policy.
Information We Collect
We may collect and process the following information:
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Personal Information.
- Account Information including name, email address, username, password, and profile picture.
- Contact Information including phone number, address, and institutional affiliation.
- Coursework Information including course enrollments and assessment results.
- User Activity including login times, times spent, and interactions with our systems and course content.
- Non-Personal Information.
- Device Data including IP address, browser type, and operating system.
- Usage Data including aggregated data about how users interact with our systems.
How We Use Your Information
We may use the information we collect in the following ways:
- Create and manage your account.
- Review your performance to diagnose performance, address questions, and support other issues.
- Monitor and improve the user experience.
- Facilitate course delivery and communication between instructors and students
- Ensure security, prevent fraud, and troubleshoot issues.
- Comply with legal requirements and enforce our terms and conditions.
- Communicate with you about updates, promotions, or other relevant information, when you have consented.
Sharing and Disclosure of Your Information
We will not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with third-parties including vendors, service providers, and partners who perform functions on our behalf (e.g., hosting services, analytics, technical support).
- Legal Obligations: We may disclose personal information if required to by law.
- Institutional Affiliates: We may share non-personal data with educational institutions for academic purposes.
- Business Events: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We take the security of your information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
Your Rights and Choices
You may have certain rights regarding your personal information, subject to local laws, such as:
- Access: You may request access to your personal information.
- Correction: You may request corrections to your personal information if it is inaccurate.
- Deletion: You may request that we delete your personal information, where applicable.
- Opt-Out: You can opt out of receiving promotional communications from us.
Data Retention
We will retain your personal information for as long as your account is active or as needed to fulfill the purposes outlined in this policy. We may retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected such information without consent, we will take steps to delete it as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes via email or through the system. Your continued use of the system after such changes indicates your acceptance of the new policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@limespring.com.
